Most WiFi problems don't announce themselves. They show up as a scanner that takes three tries, a forklift that drops off mid-aisle, a shift that runs slow for reasons no one can name. WiFi Assurance catches degradation before it reaches your help desk.
Live client-side monitoring, sampled from where your devices actually connect
faster resolution of WiFi issues
(reduced MTTR)
reduction in unplanned network downtime
3-year return on investment
Source: IDC Business Value white paper (2020), sponsored by 7Signal. Figures relate to 7Signal platform deployments.
In a warehouse, WiFi isn’t a convenience. It’s the rails everything runs on. When it degrades, the cost isn’t a support ticket. It’s throughput, labour hours, and orders that miss the van.
Access points report themselves as healthy while devices on the floor struggle. The dashboard is green; the shift is not.
Without monitoring, the first signal is a complaint, after productivity has already been lost and the trail has gone cold.
An engineer arriving after the outage can only guess at conditions that have since changed. You pay for the visit and the downtime.
We design and deploy the network, then combine on-site sensors with agents on your devices to measure WiFi exactly as your team experiences it. You get a partner who stays in the account, not an installer who walks away at go-live.
7Signal Sensors placed on-site, plus 7Signal Agents on the scanners and devices your team actually uses.
Client-side performance sampled around the clock, not just when someone reports a fault.
Trends and thresholds surface problems before they reach the help desk or the floor.
We act on the data and report on network health as part of a retained assurance service.
Access-point dashboards measure the network from the infrastructure’s point of view. WiFi Assurance measures it from the client’s: the same vantage point as the device in a worker’s hand.
The same client-side data works in carpeted office space, where the mission-critical app isn’t a scanner but a video call. When a call drops, assurance settles the question fast: was it the WiFi, or something else?
7Signal lines up Microsoft Teams call metrics, packet loss and jitter, against real WiFi telemetry for the exact duration of the call. A bad call traces to the air, or gets ruled out, in seconds rather than a week of finger-pointing.
When a senior exec drops off a single call and a ticket gets cut, the network team and the collaboration team stop guessing. Shared evidence shows whether the cause was roaming, coverage, congestion, interference or connectivity.
Agents run on Windows, macOS, Android and Linux, measuring the experience from the device in the meeting room, not the access point on the ceiling.
Continuous monitoring earns its place wherever connectivity is mission-critical. That’s warehousing and logistics first, where a dropped connection has an immediate operational cost, and increasingly the enterprise office, where video calls and cloud apps are now business-critical.
Scanners, forklifts, WMS
High-throughput picking
Enterprise office
Carpeted space, video calls
Vendor dashboards report on the infrastructure's own health, from the access point outward. WiFi Assurance measures performance from the client side, the same vantage point as the device in a worker's hand, so it sees problems the AP dashboard reports as healthy.
No. Assurance works on networks we designed and on existing networks from other providers. Either way, we start with an assessment of how your WiFi performs where your devices actually operate.
7Signal Sensors are on-site hardware units that behave as a high-performing client and measure the wireless environment from a fixed point. 7Signal Agents are software installed directly on your devices, including handheld scanners, capturing WiFi performance from exactly where your team works. Used together they give a complete client-side picture.
It's a retained managed service. Sensors and agents stay in place and we monitor continuously, report on network health, and act on degradation before it reaches your team.
Yes. 7Signal correlates Microsoft Teams call quality, including packet loss and jitter, against WiFi telemetry for the exact duration of the call. That gives your IT and network team a defensible answer in seconds on whether the cause was wireless, and if so which of five root causes (roaming, coverage, congestion, interference or connectivity), rather than a standoff between teams. Support for other platforms including Webex is available, with Zoom on the way.
Anywhere WiFi is mission-critical. That's warehouses with scanners and forklifts, logistics and 3PL, and manufacturing floors first, and increasingly the enterprise office, where video calls and cloud apps depend on reliable wireless.
Book a WiFi assessment and we'll show you how your network performs where it matters, from the device's point of view, not the dashboard's.
Unravelling complex Wi-Fi issues to restore seamless wireless performance.
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